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FAQ

Frequently asked questions

The quick answers to what most people ask. Still stuck? Carissa is one message away.

Frequently asked questions

the quick answers to what most people ask

Who is this coaching for?

Mostly busy women who want to get stronger, lose fat or finally feel confident in the gym without living on chicken and rice. That said, Carissa coaches anyone who is ready to show up consistently. Beginners are very welcome.

How does online coaching actually work?

Everything runs through the Trainerize app. You get your workouts, habits, check-in form and messaging in one place, and MyFitnessPal syncs your food log to it. Carissa reviews your week, adjusts your plan and answers your questions, so you always know exactly what to do next.

Do I need a gym?

No. Programs are written for the equipment you have, whether that is a full gym, a pair of dumbbells at home or bands while you travel. Tell Carissa what you have access to in your questionnaire.

What happens after I sign up?

You will get a personal Trainerize invite by email within one business day. Download the app, complete your questionnaire, connect MyFitnessPal, and your first program lands in the app shortly after. The Welcome Packet walks you through every step.

How quickly will Carissa respond?

Within 24 hours (usually sooner) Monday through Friday. Weekends are for recharging, so anything sent after Friday's workday gets a reply on Monday.

What is a weekly check-in?

Once a week, by 9am Pacific on your check-in day, you upload progress photos and complete a short check-in form in Trainerize. Carissa reviews your week, your weight trend and your food, then adjusts training or macros as needed.

Can I send form videos?

Yes, please do. Send up to 3 videos per training session per day whenever you want feedback, and Carissa will review your technique and cue you.

Will I have to track my food?

Most clients track macros in MyFitnessPal because it is the most accurate way to see what is working. If tracking is not for you, Carissa can build a meal plan instead. Either way the goal is consistency, not perfection.

Is this a diet? Will I have to cut out foods?

No. Carissa's approach is protein + carb + healthy fat at every meal, plus daily fruit and veg. You will learn to build balanced plates, eat out, have a drink on occasion and still hit your goals.

How much does coaching cost?

Every term is the same complete program. It is $200 for one month, $550 for three months, $1,000 for six months and $2,200 for twelve months. Longer terms cost less per month.

How is billing handled?

Payments run through Stripe and you can use any major card, Apple Pay or Google Pay. You can pay a term in full, choose the monthly subscription, or split the 1-month and 3-month terms into weekly or bi-weekly installments. The monthly subscription renews every 30 days until you cancel.

Can I switch or extend my term?

Yes. Message Carissa in Trainerize before your term ends and she will roll you into a longer commitment, or move you to the monthly subscription if you prefer flexibility.

What is the refund policy?

Because programs are written personally for you as soon as you join, coaching fees are non-refundable once your plan has been delivered. If something is not working, message Carissa first. She would much rather fix it.

What tools do I need?

The Trainerize and MyFitnessPal apps, a body-weight scale for morning weigh-ins, a food scale for portions and your phone or a watch to track daily steps.

Stronger. Confident. Empowered.

Didn’t find your answer?

Send Carissa a message and she’ll get back to you within one business day.